Product Warranties

If you run into a problem with your product outside of the 30 day return window, we have a 5 Year Warranty on all products. Reach out to UKsupport@echowater.com and let us know what is going on so we can troubleshoot the issue.
Please note that we will guide you through troubleshooting steps first to help determine the best resolution.

Product Warranties

Each product includes a specific pro-rated warranty guide. For detailed information, click on a product below. Here is a brief overview of what may void or is not covered under warranty—please refer to your product's specific warranty guide for complete details:

  • Accidental damage, such as dropping the product
  • Damage caused intentionally or through negligence
  • Staining or exposure to sunlight, harsh chemicals or elements, cold or freezing temperatures, or water damage
  • Results from after-market testing meters or blue reagents, as these methods cannot accurately measure hydrogen levels and are not accepted for warranty purposes.

Echo Go+

5 year warranty

Echo Flask

5 year warranty

Echo Clean

5 year warranty

Echo Pitcher

5 year warranty

 

5 Year pro-rated Warranty Coverage

Warranty Schedule

Year
Coverage
Year 1
100%
Year 2
75%
Year 3
50%
Year 4
25%
Year 5
25%